Where do I even start?
Whether you run a boutique studio, a wellness clinic, or a concierge-style practice, that feeling of “too much, all at once” is real.
Job Descriptions vs. Standard Operating Procedures: Why You Need Both
What’s the difference between a job description and a Standard Operating Procedure (SOP)?
Most businesses stop after creating job descriptions — assuming they’ve covered their bases. After all, a job description outlines what someone is supposed to do… right?
Well, yes. And no.
Let’s break it down:
Your Salary Isn’t the Gravy — It’s the Minimum
Every business has a threshold just to keep the doors open — and your salary belongs in that baseline.
It’s not the extra.
It’s not the reward for “if there’s anything left.”
Profit is the extra. Your paycheck is the minimum.
Business Fundamentals I Learned at $4.25 an Hour
My first job was working concessions at our small-town movie theater. It paid $4.25 an hour and required customer service, handling cash, serving food, and following an exceedingly detailed inventory and cash drawer procedure at the start and end of every shift.
It didn’t seem like much to a 16-year-old. But after 30 years in the workforce — and now running a multiple six-figure service business — I think about that job all the time. It was the essence of small business.
Your team = your brand ambassadors
A truly exceptional Studio Manager or Front Desk Team Member can transform your client experience — becoming the living, breathing embodiment of your brand.
A so-so one?
At best, they'll maintain the status quo.
At worst, they can quietly erode the culture you've worked so hard to build.